Terms and Conditions

Acceptance of Terms

Using Restoration Spokane’s website means you agree to these Terms as posted. We may update them, and continued use after changes shows you accept the revised Terms. Founded in 2015 by Terry Gregoire and Ronnie Hammett, we provide clear rules for our services in Spokane, Washington. These Terms cover how we handle your information and deliver restoration work. Check this page regularly for updates to stay informed about your responsibilities and ours.

Services

Restoration Spokane offers water, fire, mold, and biohazard cleanup in Spokane, Washington. On site assessments guide our work, but availability depends on project size and location. We use third party vendors for specialized tasks like reconstruction. Services like moisture mapping or structural drying vary by job. We aim to meet your needs but cannot promise specific outcomes due to unique property conditions.

Quotes, Billing, and Payment

We provide estimates based on initial assessments, but final invoices may differ due to unforeseen issues. Change orders adjust for added work. Deposits may be required for large projects. We accept major credit cards and bank transfers. Late balances may incur fees after thirty days. Disputes must be raised in writing within ten days of billing. Our team at 4625 E Trent Ave, Spokane, WA 99212, United States, ensures clear billing communication.

Insurance and Claims Assistance

We help with insurance by providing photos and detailed reports. Restoration Spokane does not control insurer approvals or payments, which depend on your policy. We organize documentation for claims but cannot guarantee outcomes. Our assistance focuses on clear records to support your case. Contact your insurer directly for coverage questions, as we only facilitate the process.

Scheduling, Access, and Site Conditions

We set access windows for crews to enter your property. You must provide utilities like power and water, plus any needed permissions. Hazardous conditions, pets, or minors may pause work for safety. We stop if unsafe issues arise, like exposed wiring. Clear access ensures timely restoration. Our crews follow schedules but may adjust for emergencies or unexpected site problems.

Health and Safety

Our team trains to IICRC standards, using PPE, containment, negative air, and EPA registered disinfectants for safe work. We follow Spokane, Washington regulations to protect clients and staff. Safety checks happen before and during jobs. Hazardous materials, like mold or sewage, get special handling to keep your property safe. We prioritize clean, secure worksites every time.

Customer Responsibilities

You must remove valuables when asked and disclose preexisting damage, like old leaks. Follow our safety instructions, such as keeping kids and pets away. Turn off water if safe before we arrive. Adhere to drying guidance, like running fans, to prevent mold. Clear communication about your property helps us deliver better restoration results without delays.

Warranties and Disclaimers

We offer a one year limited warranty on workmanship, covering defects in our repairs. Exclusions include preexisting damage, normal wear, hidden conditions, or natural disasters. Third party failures, like faulty materials, are not covered. We aim for quality but cannot promise perfect outcomes due to property variables. Contact us in writing for warranty claims.

Limitation of Liability

Our liability is limited to the amount you paid for the specific service. We are not responsible for indirect damages, like lost income, to the extent allowed by law. This protects Restoration Spokane while ensuring fair handling of your project. We focus on quality work but cannot cover every possible outcome beyond our control.

Cancellations and Rescheduling

Cancel or reschedule in writing at least forty eight hours before the job starts to avoid fees. Emergency work may have different rules due to urgent needs. Fees cover crew preparation costs. We’ll work with you to find new times if needed, ensuring minimal disruption to your restoration project in Spokane, WA.

Intellectual Property

Website text, images, and logos belong to Restoration Spokane or our licensors. You may not copy or use them without written permission. This includes job photos we take for documentation. Our brand, built since 2015, is protected to maintain trust in our services across Spokane, Washington.

Privacy and Data

Our Privacy Policy, available on this website, details how we handle your information. Job photos and reports are used for restoration work and insurer reviews. We protect your data and only share it as needed for services or legal requirements. Check the policy for full details on your rights.

Third Party Links and Tools

Any external resources mentioned on our website are for convenience only. You use them at your own risk. Restoration Spokane is not responsible for third party content, tools, or services. We focus on our restoration work and cannot control outside platforms or their accuracy.

Changes to These Terms

Restoration Spokane may update these Terms to reflect new practices or laws. Revised Terms will be posted on this page. Continued use of our website after changes means you accept them. Check back regularly to stay updated on your responsibilities and our commitments.

Governing Law and Dispute Resolution

These Terms follow Spokane, Washington laws, with disputes handled in local courts. Before legal action, we require a thirty day good faith negotiation period. Send written concerns to our address to start resolving issues fairly and quickly.

Contact

For questions or concerns about these Terms, write to Restoration Spokane at 4625 E Trent Ave, Spokane, WA 99212, United States. Include your name and details for a prompt response.

Severability and Entire Agreement

If one part of these Terms is invalid, the rest remain in effect. These Terms are the full agreement about our website and services, replacing any prior discussions or understandings.

Force Majeure

Restoration Spokane is not liable for delays or failures due to events beyond our control, like storms or supply shortages. We’ll resume work as soon as conditions allow.

This page provides general information and is not legal advice.