Privacy Policy For Our Water Restoration Company
Who We Are
Restoration Spokane, based in Spokane, Washington, provides water, fire, and mold restoration services. This policy explains how we collect, use, and protect information you share on our website. We handle details like job records and billing with care to serve you better. Our team, founded in 2015 by Terry Gregoire and Ronnie Hammett, values your trust. Whether fixing floods or cleaning smoke damage, we keep your data safe and use it only to deliver quality work in Spokane and nearby areas.
Information We Collect
We collect what you share, like your name and address, when you request a quote. Job details, such as property damage photos or insurance forms, help us plan restoration. Device data, like browser type, tracks site usage. Cookies store basic preferences to improve your visit. Service partners, like insurers, may provide job-related details. We only gather what’s needed to complete your project or meet legal requirements.
How We Use Information
Your information helps us deliver services, schedule crews, and create accurate estimates. We use it for billing, insurance claims, and safety checks during jobs. Quality control and customer support rely on job records. Device data improves our website’s function. We monitor for fraud and comply with laws. Every use focuses on getting your property fixed right, from moisture mapping to final cleanup, while keeping you informed.
Cookies and Similar Technologies
Cookies are small files that save your site preferences, like form inputs. Some track usage to improve our website. You can limit or clear them in your browser settings. Without cookies, some features, like saving quote requests, may not work smoothly. We use basic types for function and analytics, not for ads. Check your browser’s help section to manage them.
Sharing and Disclosure
We share information with service partners, like subcontractors, to complete jobs. With your okay, we send details to insurers for claims. Payment processors get billing data. Safety or legal rules may require sharing with authorities. We never sell your data. All sharing follows strict agreements to protect your information and keep it private during restoration work.
Data Retention
We keep records for operational needs, like scheduling follow-ups or tracking job quality. Safety and tax laws require certain documents for a few years. Retention varies by type, like job photos versus billing records. Once no longer needed, we securely delete or anonymize data to comply with regulations and protect your privacy.
Your Choices and Rights
You can ask to see or update your information. Request deletion of unneeded data or limit how we use it. Manage cookies through your browser. Send written requests to our address below. We’ll respond promptly, explaining what we can do based on legal or operational needs. Your choices help you control your data.
Security
We protect your data with restricted access and employee training. Technical safeguards, like secure servers, and physical locks on files reduce risks. No system is fully secure, but we take reasonable steps to keep your information safe during storage and transmission for all restoration projects.
Children’s Privacy
Our services and website are not meant for children under thirteen. Accounts are for adults or authorized representatives, like parents or guardians. We do not knowingly collect or store children’s information. If we learn otherwise, we delete it immediately to comply with privacy laws.
Data Transfers
Some vendors, like payment processors, may handle data outside Spokane, Washington. We use contracts and security measures to protect your information during these transfers. Our partners follow strict rules to keep your job details, like damage reports, safe and private.
Changes to This Policy
Restoration Spokane may update this policy to reflect new practices or laws. The latest version will always appear on this page. If you keep using our website after changes, you accept the updated terms. Check back regularly to stay informed.
Contact Us
For privacy questions or requests, write to us at 4625 E Trent Ave, Spokane, WA 99212, United States. Include your name and details so we can assist you promptly and accurately.
Definitions
Personal information: Data like your name or address that identifies you.
Processing: Any action we take with your data, like storing or analyzing it.
Service providers: Partners, like subcontractors, who help us complete restoration jobs.
Cookies: Small files that save site preferences or track usage for better function.